Privacy, Shipping & Returns
Your privacy is sacred, just like our herbs.
Information We Collect
We collect information you provide directly, such as name, email, mobile number, shipping address, and order details. We also automatically collect usage data (IP address, browser type, pages visited) to improve your experience.
How We Use Your Information
- Process and fulfill your orders (including delivery and payment).
- Send order confirmations, OTPs, and updates.
- Improve our website, products, and customer service.
- Send occasional promotional offers (you may opt out).
Sharing Your Information
We do not sell or rent your personal data. We may share with:
- Payment gateways (Razorpay) to process transactions.
- Courier partners to deliver your order.
- Legal authorities if required by law.
Data Security
We implement SSL encryption, secure servers, and restricted access. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Cookies
We use cookies to remember cart items, login sessions, and analyze traffic. You may disable cookies in your browser, but some features may not work properly.
Your Rights
You can request access to, correction of, or deletion of your personal data by contacting us. You may also unsubscribe from marketing emails.
Third-Party Links
Our site may contain links to external sites. We are not responsible for their privacy practices.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors.
Changes to This Policy
We may update this privacy policy. The "Last updated" date will reflect changes. Continued use means acceptance.
Shipping Policy
Processing Time: Orders are processed within 1-2 business days (excluding weekends & holidays).
Shipping Charges: Calculated at checkout based on your location and order value. Free shipping may be available for orders above a certain amount (as specified on the site).
Delivery Time: Typically 3-7 business days after dispatch. Remote areas may take longer.
Order Tracking: Once shipped, you will receive a tracking number via email/SMS.
Delays: We are not liable for delays caused by courier partners, natural disasters, or unforeseen circumstances.
Incorrect Address: Please ensure your shipping address is correct. Additional charges for re-shipment due to customer error will be borne by the customer.
Return Policy – No Returns Accepted
Due to the nature of personal care, hygiene, and Ayurvedic products, we do not accept returns or exchanges for reasons such as change of mind, dislike of fragrance, or perceived ineffectiveness.
Exception – Damaged or Defective Items: If you receive a product that is damaged, tampered, or has a manufacturing defect, please contact us within 48 hours of delivery. Provide clear photos of the product and packaging. After verification, we will issue a replacement or refund (at our discretion).
How to report an issue: Email care@marathmolasaaj.com with your order number and images. Refunds, if approved, will be processed within 7-10 business days to the original payment method.
Non-returnable items: Products with broken seals, used items, or those not in original condition.
For privacy concerns or return requests, contact:
Marathmolasaaj, care@marathmolasaaj.com, +91 98765 43210